Customer:
Hillwood Development Company and Premier Communities Management Company
Solution:
Builder Post Sale Communication Suite and Community Management Tools including Visitor Management, Community Website, Administration, Delivery Management, PatrolLIVE, and Valet.
dwellingLIVE Business Partners:
decisionpoint, Motorola, Topaz Systems
Developed by Hillwood, The House is a luxury residential high-rise development. It is a landmark in the newly developed downtown Dallas area, Victory Park, near the W Hotel and American Airlines Center.
Business need:
Hillwood was looking for a new and innovative way to communicate with their homeowners and provide them with a simple, effective tool to access essential and be informed of home maintenance information. Premier Communities Management required an online solution to communicate with homeowners and also provide on-line solutions to visitor management, package delivery tracking, valet parking and other luxury features that sets The House apart from other luxury high rise condominiums in the Downtown Dallas area.
Solution:
dwellingLIVE’s Builder Post Sale Communication suite of software allows Hillwood to provide its homeowners with a state-of-the-art method of tracking for the suggested and required maintenance for each specific suite. Premier Communities Management is able to communicate directly with homeowners through dwellingLIVE’s software and to meet the unique demands of luxury high-rise condominium living. PatrolLIVE provides management with an effective way of monitoring and supervising their staff as they patrol the building; tracking all checkpoints with picture, text, GPS, voice, and RFID technology. The Visitor Management software provides homeowners and management with an effective way of tracking all guests, and providing name badges, which highlight guest restrictions.
Benefits:
With dwellingLIVE, Hillwood accomplishes its goal of providing key maintenance information in an online format, eliminating the need for homeowners to rely on paper manuals or CDs. Premier Communities Management Company is able to decrease its software costs, at the same time providing a more robust solution than what is currently offered for luxury high-rise condominiums. Premier has experienced the advantage of working with dwellingLIVE, whose ability to provide unique features that will further benefit the homeowners and management of The House is second to none. One example of such versatility is the integration of a soon-to-be-delivered capability of reserving rooms similar to that of a hotel reservation system.