Juhl
“dwellingLIVE has already proved invaluable as we use it to communicate with homebuyers as their units are being built. In today’s economic downturn, it has undoubtedly been a major influence in keeping homebuyers engaged during the construction of their units.”
Jill Wolfe, General Manager
Juhl Las Vegas
Juhl Las Vegas
Customer:
CityMark Development
Solution:
Builder Pre-sale and Post-sale Communication Suite, Community Website, Visitor Management, PatrolLIVE
dwellingLIVE Business Partners:
Decisionpoint, Motorola
Developed by CityMark, Juhl in Las Vegas, NV, is a luxury residential high-rise development of over 300 condominiums that has won four Best of Nevada Real Estate Awards.
Business need:
CityMark was looking for a way to communicate with homebuyers as construction of their units progressed. In addition, it was imperative that the same system be able to deliver an online version of their homeowner manuals and to handle all aspects of ongoing community management.
Solution:
The Builder Pre-sale and Post-sale communication suite met their need for a simple yet effective form of communication with the homeowner, including an interactive homeowner manual. To handle this two-way communication, dwellingLIVE was able to interface its application with CityMark’s own Service Request system. The Community Managers were given a direct line of communication with the homeowners by publishing community information, and when the project is completed, dwellingLIVE’s Visitor Management system will serve as an effective way for the lobby attendant to manage visitors – without the need to change or add to the software.
Benefits:
In dwellingLIVE, CityMark found a cost-effective and more efficient way to ensure its compliance with the various laws surrounding the provision of homeowner manuals, maintenance schedules and a vehicle for service requests. The headaches associated with retaining records for 10 years were immediately relieved with the implementation of dwellingLIVE’s solution. Future residents can take advantage of innovative features like amenity reservations, and the ability to receive email and/or SMS text notifications on most features, including community events, service request replies and guest passes issued – saving them time and potential frustration.