“dwellingLIVE has already proved invaluable as we use it to communicate with homebuyers as their units are being built. In today’s economic downturn, it has undoubtedly been a major influence in keeping homebuyers engaged during the construction of their units.”
Jill Wolfe, General Manager
Juhl Las Vegas
Juhl Las Vegas
“dwellingLIVE delivered the perfect solution. Crystal Cove’s management and its residents are truly enjoying the innovative functionality of their systems. We look forward to implementing more creative ideas from dwellingLIVE in the years to come.”
Wendy DeWees
Irvine Community Development Company
Irvine Community Development Company
“dwellingLIVE has the most impressive community product offering on the market. Their outstanding customer service and response to our needs has never been overlooked.”
Joyce Addiscott, Director of Security
Avondale Golf Club Association
Avondale Golf Club Association
“dwellingLIVE’s solution delivered more than we could have ever expected. We look forward to the same experience with our next project The Skyline Towers in Orange County.”
Sandra Baker
Nexus Development
Nexus Development
Customer:
CityMark Development
Solution:
Builder Pre-sale and Post-sale Communication Suite, Community Website, Visitor Management, PatrolLIVE
dwellingLIVE Business Partners:
Decisionpoint, Motorola
Developed by CityMark, Juhl in Las Vegas, NV, is a luxury residential high-rise development of over 300 condominiums that has won four Best of Nevada Real Estate Awards.
Business need:
CityMark was looking for a way to communicate with homebuyers as construction of their units progressed. In addition, it was imperative that the same system be able to deliver an online version of their homeowner manuals and to handle all aspects of ongoing community management.
Solution:
The Builder Pre-sale and Post-sale communication suite met their need for a simple yet effective form of communication with the homeowner, including an interactive homeowner manual. To handle this two-way communication, dwellingLIVE was able to interface its application with CityMark’s own Service Request system. The Property Managers were given a direct line of communication with the homeowners by publishing community information, and when the project is completed, dwellingLIVE’s Visitor Management system will serve as an effective way for the lobby attendant to manage visitors – without the need to change or add to the software.
Benefits:
In dwellingLIVE, CityMark found a cost-effective and more efficient way to ensure its compliance with the various laws surrounding the provision of homeowner manuals, maintenance schedules and a vehicle for service requests. The headaches associated with retaining records for 10 years were immediately relieved with the implementation of dwellingLIVE’s solution. Future residents can take advantage of innovative features like amenity reservations, and the ability to receive email notifications on most features, including community events, service request replies and guest passes issued – saving them time and potential frustration.
Customer:
Crystal Cove Community Association
Solution:
Community Website, Visitor Management, Access Control, One-Point Support Solution
dwellingLIVE Business Partners:
UPS Security Systems, California Gate & Entry, Decisionpoint
Developed by Irvine Community Development Company, Crystal Cove in Newport Coast, CA, is a gated, custom luxury residential development of over 700 single-family homes ranging in price from $2.5 million to over $20 million.
Business need:
The community’s visitor management, access control and community website solutions were not integrated, and were quickly becoming outdated compared to other available technology. The Board of Directors set out to find an integrated and feature-rich solution to replace its incumbent systems - one that could be implemented quickly and with minimal disruption to its residents.
Solution:
dwellingLIVE was chosen on the strength of its comprehensive, integrated software and services solution. Its best-of-breed products continue to exceed the expectations of both The Irvine Community Development Company and the community’s property management company. All their requirements were met, and the once independent systems are now a thing of the past - replaced by a single-point interface for management with never-before-seen features like dwellingLIVE’s Access Control Live Monitor™ and single entry power search capabilities.
Benefits:
Through the dwellingLIVE solution, on-site property managers, security staff and off-site management all enjoy the ability to seamlessly communicate on all aspects of the community – making it a more pleasant place to live. Residents experience innovative features like Virtual Chaperone™, allowing them to monitor and receive email or text message notifications of their own key fob, transponder and guest pass transactions.
Customer:
Avondale Golf Club Homeowners Association
Solution:
Community Website, Visitor Management, Access Control
dwellingLIVE Business Partners:
HID Global, Decisionpoint
Avondale Golf Club is a gated enclave of 305 residences - one the first private golf clubs in Palm Desert, California. Its members come from all over the United States and Canada, to be at the hub of desert living - in close proximity of the deserts' best shopping, restaurants and attractions.
Business need:
As an early adopter of dwellingLIVE's visitor management, access control and community website solutions, Avondale's residents and HOA staff enjoy the comprehensive features and community security that they provide. But with so many non-residents needing access to the community to visit the golf club, both as players and service providers, Avondale staff still found it overwhelming to manage this extra traffic, and customer service to its residents was being compromised. So they looked to dwellingLIVE to provide an automated solution to their problem.
Solution:
dwellingLIVE quickly mobilized to address this need. The need was turned into a detailed specification, extensions were made to the visitor management module, the new features were tested, and, in 4 short weeks, seamlessly rolled out to the community. Vendors now have extensive profile information, while non-resident club members are able to manage their guests online.
Benefits:
Through the dwellingLIVE solution, HOA and security staff are able to manage the multitude of service vendors, golf club members and their guests, who pass through its gates every day. Gate Attendants can pay more attention to the job of customer service than to shuffling paperwork, making telephone calls and collecting information from visitors as they enter the community. A high level of service is provided to and for residents and non-residents alike.
Customer:
Nexus Development Company
Solution:
Builder Post-Sale Communication Suite, Community Website
Nexus Development Corporation’s Biltmore Colony and The Palm in Palm Springs, CA, a luxury residential development of 19 single-family homes and 133 condominiums.
Business need:
Transitioning as one of the West Coast’s top commercial developers into residential development, Nexus Development needed the most advanced, time-saving, low cost to entry customer service and home maintenance communication system.
Solution:
dwellingLIVE was chosen to implement its complete builder and community interactive solution for both the Biltmore Colony and The Palm. This allowed Nexus Development to communicate to their new homebuyers all the pertinent home profile information and closing documentation, as well as communicate on all the warranty service requests. For the two communities, the property management company quickly took the reigns of the community website communication portal to publish announcements, events and manage amenity reservations by the homeowners.
Benefits:
Through the dwellingLIVE solution, homeowners of the Biltmore Colony and The Palm in Palm Springs California are experiencing the utmost in technology and customer satisfaction. Homeowners have instant access to all the builder documentation specific to their homesite as while staying continually connected to their community.