Avondale Golf Club Association
“dwellingLIVE has the most impressive community product offering on the market. Their outstanding customer service and response to our needs has never been overlooked.”
Joyce Addiscott, Director of Security
Avondale Golf Club Association
Avondale Golf Club Association
Customer:
Avondale Golf Club Homeowners Association
Solution:
Community Website, Visitor Management, Access Control
dwellingLIVE Business Partners:
HID Global, Decisionpoint
Avondale Golf Club is a gated enclave of 305 residences - one the first private golf clubs in Palm Desert, California. Its members come from all over the United States and Canada, to be at the hub of desert living - in close proximity of the deserts' best shopping, restaurants and attractions.
Business need:
As an early adopter of dwellingLIVE's visitor management, access control and community website solutions, Avondale's residents and HOA staff enjoy the comprehensive features and community security that they provide. But with so many non-residents needing access to the community to visit the golf club, both as players and service providers, Avondale staff still found it overwhelming to manage this extra traffic, and customer service to its residents was being compromised. So they looked to dwellingLIVE to provide an automated solution to their problem.
Solution:
dwellingLIVE quickly mobilized to address this need. The need was turned into a detailed specification, extensions were made to the visitor management module, the new features were tested, and, in 4 short weeks, seamlessly rolled out to the community. Vendors now have extensive profile information, while non-resident club members are able to manage their guests online.
Benefits:
Through the dwellingLIVE solution, HOA and security staff are able to manage the multitude of service vendors, golf club members and their guests, who pass through its gates every day. Gate Attendants can pay more attention to the job of customer service than to shuffling paperwork, making telephone calls and collecting information from visitors as they enter the community. A high level of service is provided to and for residents and non-residents alike.